Enter the base name or location (i.e. "North Carolina" or "Pearl Harbor")
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Location Carlsbad CA
Job Title NOC Technician
Are you the go-to person when there’s a tough technical problem that leaves others scratching their heads? Do you enjoy interacting with diverse people to help them resolve a variety of complicated networking, RF or satellite communication issues? If so, maybe it’s time to consider bringing your career to ViaSat as a VSAT Operations Technician working in our NOC.
You are a proactive, savvy technician who handles customer-related systems including VSAT hub, VSAT remote, and RF chain to name a few. Because customer service and communication is key to success, you take pride in troubleshooting outages, informing customers of any communication loss/outages, and then working to resolve their issues by dispatching service when necessary. You understand that follow-up keeps customers happy, so you test the repair, verify with the customer and create the documentation. As a team player, you will escalate the more difficult, time-consuming problems and document all network outages, calls and solutions in the trouble ticket database.
Associate’s Degree in a technical discipline or equivalent experience.
2+ years in a technical, customer service role dealing with technologies like networking/networks, UNIX, RF, or Satellite communications.
Must be willing and able to work rotating shifts.
US government position. US citizenship required.
Ability to obtain a U.S. Secret security clearance.
Ability to travel up to 10%.
Do you hear an opportunity knocking on your door? Why not submit your resume and see where this road takes you? It’s easy and only takes a few minutes. We look forward to hearing from you.
** ViaSat is an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.