Randstad Call Center Representative in Concord, California

Call Center Representative

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job details:

  • location:Concord, CA

  • salary:$15 - $15.30 per hour

  • date posted:Friday, September 15, 2017

  • job type:Temp to Perm

  • reference:S_569406

  • questions:aditi.sehgal@randstadusa.com925-866-6103

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Our prestigious National Home Warranty client in Concord is seeking self-motivated Call Center Representatives for a contract to hire opportunity.

The CSR is the face of our company to our Customers. The Call Center Representatives takes 60 - 80 calls per day, answers home warranty questions and issues service repair orders. The Call Center Representatives must be able to determine customer coverage based on the terms and conditions of the contract. The Call center Representative documents activity in our database and professionally discusses course of action with the contract holder as necessary. To ensure employee success, we provide a paid training program with ongoing training throughout the year.

Duties include:

  • Receive inbound calls from customers and type customer notes while on the phone with customers

  • Learn and communicate customer home warranty terms

  • Trouble shoot basic home repair and appliance questions with the customers over the phone

  • Build customer loyalty and engage customers by handling calls professionally

Working hours: 40



--2+ years of experience working as a Call Center Agent in a call center

--Ability to multitask while on the phone, including working in multiple programs, adding case notes etc

--Ability to follow scripts with detail and accuracy

--Proven success in a customer service position

--Friendly, upbeat, compassionate and positive attitude

--Ability to multi-task and make quick decisions

--Excellent problem solving skills

--Extremely detail oriented

--Excellent communication skills both written and verbal

--Excellent attendance and reliability is a must

--Must be eligible to work in the United States

--Must be 18 years or older


--Temp-Hire(Permanent after 120 days)

--Must be open to work 40 hours within the times of 2.00PM-11.00PM Monday-Friday, schedule will vary

--Pay $15-15.50/ hour

--Must be available to work overtime

--All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K

Take advantage of this exciting opportunity and apply today. Please submit your resume to Aditi Sehgal at aditi.sehgal@randstadusa.com and or give us a call at (925)866-6103

Randstad invites you to stop by our San Ramon Branch located at 12667 Alcosta Blvd., Suite# 150, San Ramon, CA 94583 to meet with our staffing consultants during our Career Expo.

When: Tuesday, 9/19/2017

Times: 7:00 a.m.- 6:00 p.m.

Where: 12667 Alcosta Blvd., Suite# 150, San Ramon, CA 94583

Get to know us. At Randstad, we're always looking for great people

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.