The Estee Lauder Companies FT Key Holder-Jo Malone London Boutique-Westfield Century City in Los Angeles, California

FT Key Holder-Jo Malone London Boutique-Westfield Century City

Los Angeles,CA

Position Summary: To maximize sales by helping customers select and purchase

merchandise while exceeding the expectations of the customer. To support the Assistant and/or Store Manager by

overseeing the sales floor and help in the implementation of

policies, procedures, and programs.

Required: Excellent customer service. communication, and organization

skills. Strong time management skills. Ability to work in a fast-paced environment. Flexibility regarding work hours. Ability to work evenings and weekends, and initiate and manage change in a positive manner.


Sales Achievement & Customer Service

• Maintain personal sales and achieve sales goals

• Help customers select and purchase merchandise

• Demonstrate products and services to customers where applicable

• Inform supervisor quickly about problems related to customer issues and/or requests

• Track retail sales against goal using the system provided

• Serve as a resource for general product knowledge to all customers and staff members

• Communicate training needs that will result in increased sales to Store Manager

• Utilize and maintain customer database for phone calls, product launches, events, and appointments in conjunction with the Company's customer program

• Identify and communicate merchandise assortment opportunities and issues to Senior management

• Maintain sales metrics :Achieve individual monthly sales goal-Achieve Minimum AUS of $100 or higher-Achieve Minimum IPT of 1.5 or higher-Achieve appointment booking goals.

• Practice proper hygiene guidelines when demonstrating products on clients. Use spatulas as needed. Wash hands frequently throughout day

• Clean counters, tables, shelves at end and Beginning of each shift.

• Keep products on tables/counters clean, in proper order, and full for demonstration.

• Maintain tables, shelving and counter merchandised to the merchandising guidelines.

• Unpack and fill cases and drawers with stock.

• Timeliness: Work scheduled shifts and follow break guidelines. Sign In & Out as directed by Business Manager.

General Management

• Help maintain a cohesive, cooperative work environment through team building and motivation

• Communicate all corporate policies and procedures to staff and ensure compliance

• Present and reinforce a professional appearance and maintain Company's

appearance and dress code standard at all times

• Function as the Manage on Duty in the absence of senior management

• Follow and help implement all visual presentation standards and guidelines

• Maintain all safety and security standards and identify and communicate potential problem issues

• Participate on conference calls and attend sales meetings as required

• Follow all Policy and Procedures for opening and closing the store.

Minimum Requirements:

Education: High School diploma or equivalent.

Experience: 1 to 2 years retail experience including some supervisory

experience. Cosmetic experience preferred.