Robert Half Technology Salesforce Business Analyst in Pleasanton, California

Title: SFDC BA Location: Pleasanton Duration: 6 months Please email your resume to sonia.dhawan@rht.com

  • Job Description Summary We are looking for an efficient and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Business Analyst, you will interact with various cross functional teams and define and document business processes and requirements.

  • Job Description Skills/Requirements:

  • Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.

  • Salesforce.com system experience is mandatory.

  • Salesforce admin or equivalent certification required.

  • Project coordination skills

  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.

  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.

  • Strong interpersonal skills with the ability to research solutions to issues as they arise.

  • Ability to manage stakeholder expectations professionally.

  • Ability to work independently, with general direction and guidance.

  • Self-motivated, flexible, team player with solid multi-tasking, time management organization expertise with the ability to manage multiple and often changing priorities.

  • Proficient in Word, Excel, PowerPoint, and Visio. Responsibilities

  • Define, document and maintain business processes, requirements, and policies. Look for ways to continuously improve processes procedures.

  • Manage and support operations related initiatives identified by the detail oriented Services management team.

  • Identify opportunities for business process improvements and make recommendations as appropriate.

  • Provide project and monthly metrics coordination and support.

  • Work with team to understand and prioritize field requests.

  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.

  • System testing of new functionality or bug fixes.

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As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 00420-9500777260

Functional Role: Account Executive/Staffing Manager

Country: USA

State: CA

City: Pleasanton

Postal Code: 94588

Compensation: DOE

Requirements: Title: SFDC BA Location: Pleasanton Duration: 6 months Please email your resume to sonia.dhawan@rht.com

  • Job Description Summary We are looking for an efficient and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Business Analyst, you will interact with various cross functional teams and define and document business processes and requirements.

  • Job Description Skills/Requirements:

  • Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.

  • Salesforce.com system experience is mandatory.

  • Salesforce admin or equivalent certification required.

  • Project coordination skills

  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.

  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.

  • Strong interpersonal skills with the ability to research solutions to issues as they arise.

  • Ability to manage stakeholder expectations professionally.

  • Ability to work independently, with general direction and guidance.

  • Self-motivated, flexible, team player with solid multi-tasking, time management organization expertise with the ability to manage multiple and often changing priorities.

  • Proficient in Word, Excel, PowerPoint, and Visio. Responsibilities

  • Define, document and maintain business processes, requirements, and policies. Look for ways to continuously improve processes procedures.

  • Manage and support operations related initiatives identified by the detail oriented Services management team.

  • Identify opportunities for business process improvements and make recommendations as appropriate.

  • Provide project and monthly metrics coordination and support.

  • Work with team to understand and prioritize field requests.

  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.

  • System testing of new functionality or bug fixes.