CompuCom A+ Certified Desktop Support Technician in Redwood City, California

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A+ Certified Desktop Support Technician

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Ref No.:

17-01710

Location:
Redwood City, California

Did you know that Gartner positioned e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

Right now we’re seeking an A+ Certified Desktop Support Technician for a 1st Shift, Contract to Hire position. Candidates with previous Pharmaceutical Laboratory Support experience will be preferred.

Requirements:

  • CompTIA A+ Certification

  • 5 years Deskside Support and Break-Fix experience

  • Network experience a plus

  • Must be detailed oriented, have acute listening skills, be a good communicator, able to communicate well with Associates such as scientists

  • Team player but also able to work with limited supervision

    Key Responsibilities:

  • Image, configure, and deploy new computers to the Biologics or Chemistry research lab

  • May install specialized software following general guidelines if simple or direct supervision if complex

  • Use work instruction documentation and core knowledge for break-fix and other tasks

  • Fulfill requests for Lab Computer Retirement

  • Resolve problems with Lab Computers not reporting to monitoring software

  • Process to troubleshoot and resolve, or escalate login issues

  • Account security familiarity

  • Data collection or software issue: initial dispatch, determination, and resolve or determine next step

  • Check Antivirus: based on core technical tasks

  • Physical inventory: record asset tags (or other information) about computers in labs on a periodic basis

  • Return lab computer to baseline as needed

  • Perform Lab computer health-check: Locate and resolve network connectivity or computer availability issues; also keep the key identification information up to date

  • Answer general questions from users

  • Perform hardware or software break-fix

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .