Nordstrom Concierge - San Francisco Centre in San Francisco, California
/For employment consideration, only one application is necessary. Please apply only to the one position you are primarily interested in pursuing./
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for self-motivated people to support the operation of our stores through providing the ultimate customer shopping experience.
From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal Concierge candidate is detail oriented, results driven and committed to providing outstanding customer service every day.
Assist customers with credit account inquiries and payments, gift packaging and a variety of other services such as package and coat check
Be familiar with the Nordstrom history
Help the store meet its sales goals through promotion of Nordstrom products, services and events such as the Nordstrom RewardsTMprogram and gift cards
Make deliveries to customers
Posses knowledge of the area in order to provide customers and employees with information and directions
Support store operations by being a general store resource for customers and employees
Maintain a high level of confidentiality
Have a high school diploma, or equivalent (preferred)
Ability to communicate clearly and professionally with coworkers and customers
Strong organizational, math and written communication skills
Familiarity with social networking sites such as Facebook and Twitter
Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
Ability to suggestive sell and connect customers to salespeople
Strong decision-making and problem-solving skills
Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
High level of ownership, accountability and initiative
Ability to work a flexible work schedule based on department and store needs
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to /Fortune/™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position. The hours and schedule for this position will vary by week depending on business needs. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Job: *Customer Service/Sales Integration
Title: Concierge - San Francisco Centre
Location: California-San Francisco
Requisition ID: 313952