Robert Half Office Team Customer Service Representative in San Francisco, California

A fast growing company in the Financial District of San Francisco is seeking 3 Customer Service Representatives! The customer service representatives will act as a liaison, provide services information and resolve emerging problems that our consumer accounts might face with accuracy and efficiency. This role will assist with orders, errors, account questions, billing, and other queries. Responsibilities

  • Manage incoming calls, routing them to the appropriate person when applicable

  • Identify and access customers' needs to achieve satisfaction

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines and policies

  • Research and investigate lost packages

  • Manage customer questions and inquiries via social media accounts

  • Efficiently process refunds in a timely manner using multiple platforms

  • Assist sales department, shipping and logistics when needed

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Req ID: 00410-9500777882

Functional Role: Account Executive/Staffing Manager

Country: USA

State: CA

City: San Francisco

Postal Code: 94111

Compensation: $17.00 to $20.00 per hour

Requirements: Requirements: You should have at least 1 year of experience in mid-to-high volume customer service; retail industry a plus. Do you have stellar communication, problem-solving and time management skills, too? If you're any of the above and also a go-getter, solution finding, team player, then we look forward to hearing from you! Please send your resume with "Customer Service" in the subject line to Maya.turkenitz@officeteam.com