San Jose State University Academic Advisor/Graduation Specialist in San Jose, California


Classification: Student Services Professional III Salary Range: $4,288 /month - $6,109 /month FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

The Academic Advisor/Graduation Specialist supports San Jose State University's Student Success Plan by providing consistent, accurate, moderately complex academic advising services to undergraduate students in the College of Humanities & the Arts. Working in the College¿s Student Success Center under general supervision, the Graduation Specialist directly supports students on issues related to timely progress toward degree completion and graduation.

The Graduation Specialist provides academic advisement and information on University policies, procedures, and graduation requirements to undergraduate students. He or she works closely with Success Center advising staff, academic departments, and other university offices to address identified student challenges, using a preventive approach to solve problems impacting graduation. In collaboration with academic departments and student service professionals at the college and university levels, the incumbent develops, implements, and assesses workshops, outreach presentations, and other services specifically designed to increase student retention and persistence to graduation. He or she also collaborates as a team member on delivery of general advising services, new student orientations, student retention initiatives, and academic success workshops.

Using a data-based approach, the Graduation Specialist tracks student persistence to graduation by cohort; conducts ongoing analysis of deferred graduation data within each cohort; identifies common trends and errors resulting in failure to graduate; and provides solution-centered recommendations to close achievement gaps and to increase graduation rates overall. The incumbent produces regular reports on student persistence and graduation data to the Success Center Director and the Associate Dean.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

  • Demonstrated advising experience in the humanities and/or the arts.

  • Demonstrated experience supervising student staff.

  • Demonstrated working knowledge of academic/general education requirements, admissions and registration processes, and resources available to students.

  • Demonstrated ability to establish and maintain cooperative working relationships within a diverse multicultural environment.

  • Experience creating/designing seminars/workshops

Knowledge, Skills & Abilities

  • Knowledge of and sensitivity to issues faced by at-risk students, SJSU students generally, and H&A; majors and minors specifically.

  • Ability to advise students individually and in groups and to adjust advising approaches based on individual differences, including multicultural, multi-sexed and multi-aged value systems.

  • General knowledge of research and interview techniques and of the principles of individual and group behavior.

  • Ability to establish and maintain cooperative working relationships with peer advisors, professional staff, faculty, and administrators in developing and delivering advising services that support student learning and progress to degree.

  • Experience providing academic advising/personal counseling in a college or university setting.

  • Experience providing academic advising to undergraduate students preparing for graduation.

  • Thorough knowledge of, or ability to quickly learn, SJSU policies, procedures, and requirements related to student success.

  • Demonstrated knowledge and experience with programs and resources that support the retention and academic success of college students, particularly at risk student populations.

  • Ability to use data-based approaches to analyze student persistence data and to provide solution-centered recommendations.

  • Demonstrated ability to use software applications such as google docs/drives, excel spreadsheets, word processing, and databases.

  • Knowledge of and ability to consistently apply FERPA regulations.

  • Superior problem-solving and interpersonal interaction skills.

  • Experience organizing and conducting small-scale workshops and making effective presentations to groups.

  • Strong reading, writing, and oral communication skills.

  • Ability to make effective presentations before groups and to maintain professional standards in written and oral communication.

  • Ability to manage time in order to be most available to clients while maintaining appropriate response time for phone and email messages.

  • Demonstrated commitment to professional training as a means to enhance performance initiatives and teamwork communication.

  • Ability to work occasional nights and weekends.

Posting Date

September 15, 2017

Application Screening

Application Screening begins September 29, 2017 Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Resume Letter of interest List of References Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046 Phone: 408-924-2250

Vision 2017 Goals

SPARTAN PRIDE: Develop vibrant, safe and welcoming communities that create a sense of belonging and instill Spartan pride.

UNBOUNDED LEARNING: Enhance student success through continuous learning innovations.

HELPING AND CARING: Create a culture of helping.

AGILITY THROUGH TECHNOLOGY: Improve organizational responsiveness through an advanced technology infrastructure and by elimination of procedural obstacles.

21st CENTURY SPACES: Provide gathering spaces and up-to-date facilities.

Job Title: Academic Advisor/Graduation Specialist

Job ID: 24264

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Code: 3084

Department: H&A; Student Success Center