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Edmodo’s mission is to connect all learners with the people and resources they need to reach their full potential. On Edmodo, teachers are at the center of a powerful network that connects them to students, administrators, parents, and publishers. This network surfaces the world’s best resources and tools, providing the building blocks of a high quality education. In Edmodo’s secure environment, teachers and students can collaborate, share content, and use educational apps to augment in-classroom learning. These powerful capabilities enable teachers to personalize learning for every student. Edmodo is free for teachers and students and always will be. The company is headquartered in San Mateo, CA. Learn more atwww.edmodo.com.
About the Role
This Technical Specialist is responsible for the resolution of technical cases. This includes characterization of the incident, reproduction, diagnosis and analysis of the root cause. The ideal candidate will have experience with a fast paced, evolving product and have excellent prioritization and troubleshooting skills. The Technical Specialist will contribute to the team by suggesting specific feature requests, sharing engineering release information, and developing both the internal and external knowledge base on product functionality and best practices. The Technical Specialist on the Support Team is an expert of the Edmodo product.
Edmodo offers a comprehensive compensation package, which includes the following benefits:
Edmodo is an equal opportunity employer and does not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Please note: Though submitting a resume to Edmodo implies that you are interested in a position(s), it does not imply that you are an applicant. You are not considered an applicant until you have been contacted directly by a Human Resources representative requesting that you begin the designated application process, which may involve phone and/or in-person interview(s), job-related testing, and background checking.