Nordstrom Account Services Specialist 1 - CA Credit in Santa Ana, California

Nordstrom, Inc. is a leading fashion specialty retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

This commitment has taken us from a small Seattle shoe shop to the leading fashion specialty retailer we are today. We're proud to serve customers at 329 stores in 39 states and Canada. We also serve customers online in 96 countries through Nordstrom.com . And our nordstromrack.com site, which operates in partnership with our private sale site HauteLook , gives customers in the U.S., Canada and Australia access to off-price fashion at considerable savings.

At Nordstrom, we like to keep things simple. We have one goal: Make customers feel good. Our Credit Division helps support that mission by developing long-lasting relationships with customers that have our Nordstrom Visa, Nordstrom Retail and Nordstrom Debit cards. Collectively, those credit products are held by over 5 million customers and represent over $10B in annual sales…and growing!

The Account Services Team is an integral component of our service-centric culture, focusing on collecting on past due accounts and retaining customer relationships. Our Account Services Specialists possess excellent interpersonal skills and the talent to assess individual situations, lead tough conversations, negotiate payment plans while preserving our company values. They have strong active listening skills, high attention to detail, and the ability to multi-task. This is a great place to be part of a dynamic business, learn new skills, challenge yourself, and make a difference to our customers.

Nordstrom has been ranked as one of the “100 Best Companies to Work For” by FORTUNE Magazine for 10 years running. We hope you find that Nordstrom is a great place to build a career. You'll learn our business, earn a competitive salary and receive an awesome merchandise discount.

A day in the life…

Account Services Specialists handle outbound and inbound collection calls. As an Account Services Specialist, you will have the unique opportunity to be a strong advocate for our customers when they experience a delay in payment, providing education, support and viable payment options. We place a strong emphasis on the Nordstrom brand and as such you must be committed to service, teamwork and performance expectations. Candidates should have strong critical thinking and verbal skills to effectively communicate to our customers and demonstrate the ability to work with integrity and respect confidentiality.

You own this if you have…

  • A minimum of six months customer service or collection related experience; or equivalent combination of education and experience

  • Customer service or first party collections experience is preferred

  • Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience.

  • Excellent verbal and written communication skills, applying critical thinking skills to collect past due accounts

  • Display initiative, act pro-actively, and employ creativity to find solutions to complex problems

  • Knowledge of Microsoft Office with an intermediate level of proficiency in Word, Excel, Outlook, and PowerPoint. General knowledge of First Data systems is preferred

We’ve got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job: *Collections

Title: Account Services Specialist 1 - CA Credit

Location: California-Santa Ana

Requisition ID: 314038