Vail Resorts Overnight Front Desk Agent - $12.50 - $13.00 / Hour - Zalanta in South Lake Tahoe, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Overnight Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.
Responsibilities include (but are not limited to):
Complete night audit
Schedule weekly and daily housekeeping and maintenance work
Assist with maintaining the cleanliness of all common areas, including but not limited to: The lobby, valet, pool area, gym, hallways and basement areas.
Welcomes guests in a warm, friendly, prompt, and professional manner
Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
Up-sell rooms when possible to maximize lodging revenue
Utilize all guest notes to provide preferences on accommodations and services
Follow proper cash handling procedures outlined in the bank contract and training manual
Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
Assist at other front desks, internal and external departments as necessary
Handle confidential and guest information with the highest degree of integrity
Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
Complete all administrative paperwork in a timely and accurate manner
At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services
Answer the phone according to brand and resort standards
Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
Anticipate guest' needs, respond promptly and acknowledge all guests
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
Notifies manager or lead if any equipment is broken or supplies are running low
Practices safe work habits in all types of duties and with all equipment
Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation
Must be able to work for the entire season (March through October) - required
High School Diploma or Equivalent - required
At least 1 year of experience in guest service - required
Previous experience working front desk - preferred
Good English communication skills - required
If you want to obtain your summer Experience of a Lifetime, you’ve found your perfect match at Heavenly. With a massive mountain full of thrilling activities, adventure and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain Canopy Tours to mouthwatering Smokehouse cuisine, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique Epic experience. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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