Capgemini Applications Consultant 2 - Application Workcenter Lead in South San Francisco, California

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the

Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital

solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM at https://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm , and draws on Rightshore- at https://www.capgemini.com/about/how-we-work/rightshorer , its worldwide delivery model.

Learn more about us at www.capgemini.com

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini's robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

With their expertise in a specific technology environment, Applications Consultants are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.

You focus on building solutions and on maintaining, optimizing and improving a client’s applications and systems. You contribute to a business and technical blueprint and customize the respective Software Package Core Module. You may also be responsible for unit testing, contribute to integration testing, and/or be responsible for the design and delivery of end-user training.

Certification: Has or seeking SE Level 1.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Application Workcenter Lead opening for San Jose, CA:

 Lead application workcenter team to design, develop, integrate, test and deploy application components, new features, improvements for applications such as Call Manager, IP IVR (Interactive Voice Response), ICM (Intelligent Contact Management), CVP (Customer Voice Portal), Finesse Agent Desktop and CUIC ([Client] Unified Intelligent Center).

 Develop ICM, CVP telephony applications.

 Co-ordinate and work closely CCUF (Contact Center Unification Framework) team, CCPMO (Contact Center Project Management Office) team, CCSMO (Contact Center Service Management Office) team to support client requests.

 Support CVP portfolios with approximately 300 active ICM CVP scripts.

 Support operations workcenter team for any critical issues.

 Support applications and solutions with features used in Contact Center solutions i.e. Self Service, Screen Pops, Call Recording, Multimedia, failover and server backups.

 Drive upgrades and work with operations workcenter team.

With their expertise in a specific technology environment, Applications Consultants are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.

Required Skills and Experience:

You focus on building solutions and on maintaining, optimizing and improving a client’s applications and systems. You contribute to a business and technical blueprint and customize the respective Software Package Core Module. You may also be responsible for unit testing, contribute to integration testing, and/or be responsible for the design and delivery of end-user training.

• Qualification: Minimum 3 years experience, Bachelor’s Degree.

• Certification: Should have or seeking SE or ERP/SAP Level 1.

• Should be proficient in Package Configuration.

• Should have progressing skills in Business Analysis, Business Knowledge, Architecture Knowledge, Technical Solution Design and Vendor Management

Job: Programmer/Analyst

Organization: NA HTEC

Title: Applications Consultant 2 - Application Workcenter Lead

Location: CA-South San Francisco

Requisition ID: 030289