Destination Hotels & Resorts Director of Rooms in Rancho Palos Verdes, California

25828BRPosition Title:Director of RoomsJob Overview:Oversee the overall operations of the rooms division including Front Office and Guest Services. Develop, train, coach and lead staff to ensure optimum financial success, cleanliness, and superior customer service.Req ID:25828BRCity:Rancho Palos VerdesEssential Functions:Responsible for scheduling the front office and guest service according to business forecast, payroll budget guidelines and productivity requirements.Oversees and participates in all aspects of the Front Office and Guest Service operations.Maintains correct procedures for hotel accounting, credit control and handling of financial transactions, and Supply Inventory.Strives to increase the level of guest satisfaction through associate development and quality image.Ensure Pre Shift Meeting are happening at all shift change-overs in accordance with Hotel expectations.Qualifications:Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.Previous experience as a Front Office Manager/Guest Services Manager in a high end luxury property.Compute basic arithmetic.Fluency in English both verbally and non-verbally.Provide legible communication and directions.Job Type:Full Time Property:Terranea ResortArea of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:Rising from a magnificent peninsula along one of Southern California's most scenic and coveted coastlines, comes Terranea Resort (ter-a-NAY-a). Located in the exclusive community of Rancho Palos Verdes, it is conveniently positioned 20 miles between Los Angeles International and Long Beach Airports, and about 30 miles south of Hollywood. Terranea Resort cares deeply for its environment, embraces its natural shoreline setting and promises to deliver a distinctive, classic California lifestyle experience. Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea’s 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways for guests to spend their days – all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. Terranea Resort, located just south of Los Angeles, includes guest rooms, suites, Bungalows, Casitas and Villas and a host of world-class amenities, including spectacular dining venues, a world-class spa, a stunning 9-hole golf course and family-friendly activities.State:CaliforniaType of Position:Mid and Senior Level ManagementBrand:Destination Hotels