Randstad Service Contracts Specialist, Medical Device in San Diego, California

Service Contracts Specialist, Medical Device

job details:

  • location:San Diego, CA

  • salary:$20 - $24 per hour

  • date posted:Monday, April 16, 2018

  • job type:Temporary

  • industry:Professional, Scientific, and Technical Services

  • reference:S_634717

  • questions:alexandra.anderson@randstadusa.com858/410-8541

job description

:This position is responsible to provide timely service contract execution and management for medical device sales, accurate pricing set-up, price discrepancy troubleshooting and root cause resolution across all commercial divisions; using Oracle EBS and Salesforce.

Duties and Responsibilities:

  • Process medical device service contract activations in Contract Management Systems and administer customer pricing in Salesforce and Oracle for assigned product division; enter initial order where appropriate

  • Execute best practices for customer contract pricing setup

  • Ensure timely research, root cause resolution and respond to pricing inquiries from internal and external customers in specified turn-around time, with weekly credit memo report as one metric to measure success in driving down price discrepancies

  • Maintain an understanding of service contract requirements to ensure all applicable contract obligations are met in a timely and accurate manner

  • Interact directly with internal and external customers, Directors of National Accounts, and field sales regarding contracts (i.e. pricing, products under contract, contract requirement, etc.); provide any ad hoc reports as requested

  • Support service contract renewal process in partnership with Commercial Contract Specialists

  • Provide direct customer interaction to ensure effective contract execution

  • Identify continuous improvement opportunities related to the contract activation and execution process

Working hours: Monday-Friday, normal working hours

Skills:

Experience:

--Bachelor's degree in related field

--2-4 years' experience with service contracts (process service contract activations)

--Experience working with Oracle or similar system

--Experience working with Salesforce or similar system

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.