Randstad Service Contracts Specialist, Medical Device in San Diego, California

Service Contracts Specialist, Medical Device

job details:

  • location:San Diego, CA

  • salary:$20 - $24 per hour

  • date posted:Monday, April 16, 2018

  • job type:Temporary

  • industry:Professional, Scientific, and Technical Services

  • reference:S_634717

  • questions:alexandra.anderson@randstadusa.com858/410-8541

job description

:This position is responsible to provide timely service contract execution and management for medical device sales, accurate pricing set-up, price discrepancy troubleshooting and root cause resolution across all commercial divisions; using Oracle EBS and Salesforce.

Duties and Responsibilities:

  • Process medical device service contract activations in Contract Management Systems and administer customer pricing in Salesforce and Oracle for assigned product division; enter initial order where appropriate

  • Execute best practices for customer contract pricing setup

  • Ensure timely research, root cause resolution and respond to pricing inquiries from internal and external customers in specified turn-around time, with weekly credit memo report as one metric to measure success in driving down price discrepancies

  • Maintain an understanding of service contract requirements to ensure all applicable contract obligations are met in a timely and accurate manner

  • Interact directly with internal and external customers, Directors of National Accounts, and field sales regarding contracts (i.e. pricing, products under contract, contract requirement, etc.); provide any ad hoc reports as requested

  • Support service contract renewal process in partnership with Commercial Contract Specialists

  • Provide direct customer interaction to ensure effective contract execution

  • Identify continuous improvement opportunities related to the contract activation and execution process

Working hours: Monday-Friday, normal working hours



--Bachelor's degree in related field

--2-4 years' experience with service contracts (process service contract activations)

--Experience working with Oracle or similar system

--Experience working with Salesforce or similar system

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