Adecco Group Enterprise Client Delivery Manager- Victorville, CA in Victorville, California
The Client Delivery Manager serves as the primary client contact for our Enterprise programs, as well as the initial escalation point for any client questions and concerns. Through cooperation, ingenuity, and teamwork, the Client Delivery Manager is responsible for aligning themselves with our client’s business objectives and creating a collaborative partnership. Depending on program size and scope, the Client Delivery Manager may lead a team of Client Delivery Supervisors.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Work in alignment with Strategic Delivery Manager/Strategic Program Manager and Enterprise teams to ensure clear understanding of the client’s business, staffing needs, culture and program expectations
Assist with the creation, implementation and execution of robust recruitment plans to meet the hiring needs of the client
Facilitate regular communication with the Enterprise teams regarding open opportunities, client fulfillment requests/priorities, attrition trends and other pertinent metrics
Assist with identifying, sourcing and screening top quality candidates for open opportunities within the Enterprise program, as needed
Ensures positive onboarding and orientation experience for all associates
Completes associate check-ins and reviews based on Roadbook timelines
Maintains and updates candidate records in tracking database
Associate Care and Satisfaction:
Serve as a single point of contact for associate inquiries – addressing all inquiries and escalating, as appropriate
Position candidates/associates for success on assignment, including the completion of Adecco and client onboarding requirements, orientation, etc.
Develop associate engagement programs to bolster the Adecco/associate relationship and improve satisfaction and retention
Foster continuous associate satisfaction through formal and informal feedback and develop and execute action plans, as needed, to address opportunities for improvement
Champion the team’s vision by upholding the required standards of behavior and attitude – Associate- and client-facing
Onsite or Near Site Program Support:
Create and develop effective working relationships with key client contacts (e.g. HR, Operations)
Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service
Continuously strive for innovation through enhanced processes, policies and procedures – while meeting established KPIs and SLAs
Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews
Gain full understanding of the Roadbook and utilize it as a resource to strengthen the Adecco/client relationship
MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor’s degree or equivalent experience
Minimum of two to five years managerial/supervisory experience in the service provider industry preferred
Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities and successful working relationships with colleagues and management
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
Effective written and verbal communication skills – both in a one-on-one setting and in a group setting
Ability to successfully manage a recruitment team in a fast-paced, demanding environment
Excellent organizational, prioritization and multi-tasking skills
Adept at establishing and managing to KPIs and SLAs
Demonstrated ability to build and maintain strong client relationships and networks
In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies
Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required
Specific duties and responsibilities may vary slightly between onsite/hubsite programs based upon the depth of staff needed to support a specific program.
The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel, Adia and Soliant is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
External Company Name: Adecco Usa, Inc.
External Company URL: adecco.com